Let’s get you creating again.

Contact support

mai is operated by Doan Van Phuong. For app support, account questions, or privacy requests, email doanvanphuong@gmail.com.

Include your app version, iOS version, selected model, approximate time of the issue, and task ID if available. A screenshot can help; remove any private information first. Never send your password, verification codes, or full payment-card details.

Can I try mai without an account?

Yes. Choose a model marked Trial in the Models tab and generate in Playground. Guests can make up to three eligible trial generations per day, subject to device and security limits. Signing in gives you access to additional models and credit purchases.

Guest task tracking is saved on the device. It is not an account-backed backup and may be lost when app data is removed. Deleting and reinstalling the app does not guarantee a new trial allowance.

Why does mai ask for AI-processing permission?

Before your first generation or AI input-image upload, mai explains what is sent and who processes it. Choose Allow AI processing to continue, or Not now to stop the request and keep browsing. Declining does not submit a task, deduct credits, or use a trial generation. Selecting a photo locally does not upload it.

Permission is saved on this device separately for guest use and each signed-in account. Signing in, accepting the Terms, completing the welcome screens, or granting Photos access does not grant AI-processing permission. A changed disclosure may require a new decision.

When signed in, open Account → Legal → AI Processing to review the disclosure or withdraw permission on this device. Withdrawal clears saved AI permissions on this device, including guest permission. Your next generation or AI input upload will ask again. Requests already sent may finish. Guest Account does not show this settings item; sign in to manage saved permission. For privacy or deletion requests without signing in, email support.

A generation failed or is taking longer than expected

Check the task status and your connection. Different AI models can take different amounts of time. Avoid submitting the same request repeatedly while a job is still processing.

When a credit-paid generation fails and mai confirms the failure, its reserved credits are returned. A credit return can appear after the failure status while processing finishes. Check your balance and the Notifications tab. A result you dislike is different from a confirmed technical failure; contact support if something appears incorrect.

If a task stays active or the balance does not recover after a confirmed failure, send support the task details. We will investigate rather than ask you to buy the credits again.

I purchased credits, but they have not appeared

Make sure the purchase completed with Apple and that you are signed into the intended mai account. Reopen the app and check the balance and Notifications tab.

If credits are still missing, email support with the product, purchase time, and Apple transaction ID if available. You may attach a redacted receipt. Do not buy the package again merely to retry delivery.

Credit returns and Apple purchase refunds

A generation refund returns credits to your mai balance; it does not reverse an Apple payment.

For a refund of a purchase billed by Apple, use reportaproblem.apple.com. Apple evaluates eligibility. See Apple’s refund instructions.

How do I save an image?

After a generation succeeds, use the save control in Playground or the image preview. If iOS asks for photo-library permission, choose the access you are comfortable granting. You can review the permission in iOS Settings. Keep your own copy of images you want to retain.

Account deletion and privacy requests

To delete your mai account and its associated app data, open Account → Account Settings → More → Delete account. Recent authentication is required; follow the app’s sign-in instructions if prompted. For Sign in with Apple, complete the Apple confirmation. Cancelling or a failed request does not confirm deletion.

After the server accepts deletion, the app signs you out and blocks new account activity. Automatic cleanup removes your sign-in identity, profile, associated creation history, stored input and result images, notifications, and other account-linked app data. Cleanup normally begins after a 15-minute waiting period for in-flight work and runs in the background. Retries or outages can delay completion; this is not an instant or guaranteed completion deadline.

Minimal transaction-consumption markers, a deletion-completion marker, and device security/usage counters remain to prevent purchase replay, stale writes, and abuse. Provider copies, operational logs, backups, and images saved or shared outside mai have separate retention. See the Privacy Policy for details.

For help with a deletion request, legacy content, guest data, or other privacy rights, email doanvanphuong@gmail.com, using your account email where possible. Do not send passwords or identity documents. We may request proportionate verification. Account deletion does not request an Apple purchase refund or transfer unused credits; contact support about purchase concerns before deleting.